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  • Writer's pictureAlik Mock

How To Build A Swimlane Diagram For Your Organization


In the fast-paced world of accounting, efficient processes are the key to success. As technology and cloud-based software continue to transform the industry, accounting firms must adapt to stay competitive. To revolutionize your business, we recommend using Swimlane Diagrams to streamline your process management. In this blog, we’ll explore how process documentation can create more capacity for your staff, so you can scale fast, and build a more efficient accounting firm.

Benefits of Using Swimlane Diagrams for Process Documentation

What is a Swimlane Diagram?

A Swimlane Diagram is a flowchart that documents a process from start to finish and clearly identifies the tasks that each team member owns. It visually displays the sequence of steps and interactions within a process, making it easier to understand complex workflows. Swimlanes often use standardized symbols to represent events, activities, and interactions between different departments, teams, and individuals in your organization.

Swimlanes provide a structured approach to managing workflows and can play a vital role in optimizing your firm’s internal efficiencies to help you service more customers without needing to hire additional staff. They offer many benefits to accounting firms, including:

  • Increased Efficiency and Reduced Errors: Detailed business process documentation helps identify redundancies, bottlenecks, and inefficiencies in accounting workflows, which saves your staff time. By streamlining these processes, you can reduce errors, minimize manual data entry, and increase your firm’s profitability.

  • Visual Clarity and Simplicity: Swimlane Diagrams provide a clear visual representation of the entire process, making it easy for team members to understand the steps involved in internal processes.

  • Clear Responsibilities: Each step in the process is assigned to a specific person, representing the department or individual responsible for that task. This clarity ensures accountability and ownership among employees while reducing confusion and potential delays.

  • Identifying Bottlenecks: Swimlane Diagrams expose bottlenecks and areas of inefficiency in processes, enabling you to make data-driven decisions to allocate resources effectively.

  • Tracking Changes and Revisions: In an ever-evolving business landscape, processes need to adapt. Swimlane Diagrams allow easy tracking of changes and revisions, ensuring that the latest version is always available for reference.

  • Facilitating Employee Onboarding and Training: Well-documented processes are invaluable during employee onboarding and training. New hires can quickly grasp the workflow and responsibilities, resulting in reduced training time and increased job satisfaction.

How to Build a Swimlane Diagram for Your Organization

Swimlane Diagrams are helpful for identifying and understanding friction points and causes of operational problems in your organization. Once you’ve identified the issues with your internal processes, you can then design a solution.

Observe Your Existing Processes

  • Capture the Entire Process Flow & Interview Stakeholders

This is the essential first step which involves reviewing all existing processes and mapping them out using Swimlane Diagrams. This provides insight into understanding the internal processes that are problematic. By interviewing the people within your organization for feedback, you can gain valuable insight into the things that are working vs. not working, and get your staff to brainstorm potential solutions. You want to capture anything that is broken or inefficient, make a note of it, and continue until each process is documented from start to finish.

Design a New System

Now that you have mapped out the important processes, the next step is reviewing everything you’ve observed: the challenges, the problems, and the inefficiencies. By understanding your problematic processes, you can design an effective solution.

  • Rethink Existing Workflows & Design Efficient Processes

Spend some time rethinking your organization’s existing workflows. Critically evaluate what improvements can be made, and how they can be implemented. Ask yourself: what are our biggest pain points and what’s the lowest-hanging fruit? Then, design a new version of the Swimlane that reflects these changes, so that you can see the new workflow in action. Consider the technology you already have in place and how it can better serve you.

The new Swimlane version is used as a blueprint for changes to be made. After the changes are implemented, the Swimlane outlines the entire process and can be used internally as a training tool. This makes it easier to assign responsibilities, and you can use Swimlane to train new employees. Accurate Swimlanes also reduce uncertainty among your team which, ultimately, reduces internal burnout. Use colors, arrows, and icons to clarify the process and reduce employee errors.

  • Clarify Complex Processes

Many organizations have complex processes that different employees are responsible for. Unfortunately, most firms don’t document this information, so when an employee resigns, is sick, or goes on vacation, the information is lost and the system breaks down. This makes it impossible to extract the information for a particular process and causes issues when training new employees.

To ensure efficiency within your firm and to reduce bottlenecks, fix problems, and improve staff productivity, it’s important to clarify and map out complex processes with Swimlanes. The more complex the process, the higher the likelihood of errors occurring, which can lead to delays, dissatisfied clients, and lower staff morale.

  • Building a Central Repository

It’s important to have a central repository, or a singular storage location, for all of your internal processes that can be accessed across your firm. By having a central repository, staff can rely on these documented processes as a source of truth. It also makes it easy to distribute updates to staff and helps with visibility, collaboration, and consistency across your organization.

Build a Better Business:

  • Assign Roles and Responsibilities

It’s important to assign roles and responsibilities within each Swimlane process to employees. This improves productivity, and efficiency, increases staff morale and reduces confusion. Communication is key to ensure employees and stakeholders are aware of their roles.

  • Regularly Update and Improve as Needed

Designing Swimlanes for your processes is effective, but as your business grows and evolves, your systems will need to as well. By regularly reviewing and improving your internal processes, your business will continue to succeed. Streamlined processes lead to more engaged and productive employees, efficient workflows, and happy clients.

To get started creating Swimlanes, you’ll need to open a free Miro account. You can then duplicate their diagram and edit as needed. For step-by-step instructions, click here. If you need assistance or want to know more, you can also reach out to us for a free 15-minute consultation.

Swimlane Diagram Example:

Overcoming Challenges in Process Documentation

Introducing new tools and methodologies can be met with resistance. However, by highlighting the benefits of Swimlane Diagrams, incorporating your employees’ feedback, and providing effective training, you can ensure a smoother transition and keep your employees happy.

It’s also essential to maintain accuracy and consistency in process documentation. Regular audits and updates of your processes will ensure that your Swimlanes accurately reflect your firm’s current processes.


Business process documentation is made easy by using Swimlane Diagrams. Swimlanes are a powerful tool that accounting firms can use to unlock greater staff efficiency, productivity, and client satisfaction. By documenting processes, streamlining workflows, and visualizing responsibilities, you can stay ahead of the curve in the rapidly evolving accounting landscape.

At Genwise, we help accounting firms explore the potential of Swimlane Diagrams and automate their internal processes for a successful future.

Schedule a call with our experts today to discover how Genwise can assist your firm in harnessing the power of Swimlane Diagrams for process optimization. We’ll help you observe your existing processes, design an improved system, and build a better business.

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